Cards

About the cards

• BIODEGRADABLE PVC CARD
• METAL CARD
• Gold & Diamonds CARD
• COST OF THE CARD (how much is the Akt.io card)
• TYPE OF CARDS (CREDIT / DEBIT CARD)

Delivery

• HOW MUCH DOES DELIVERY COST?
• CAN I MODIFY THE DELIVERY ADDRESS?
• WHEN WILL I RECEIVE MY CARD?
• DELIVERY ADDRESS MODIFICATION
• I NEVER RECEIVED MY CARD

Activation and set-up

• How do I activate my card ?
• WHERE DO I FIND MY PIN?
• HOW DO I CHANGE MY PIN?
• WHAT IS THE PURPOSE OF THE SECURITY QUESTION?
• HOW TO SET MY SECURITY QUESTION?
• How do I modify my security question?

Usage

• Limits
• Payment
• Withdrawal

• Card fees
• Why my payment or withdrawal has been rejected?

PIN code & card security settings

• How do I unblock my card?
• LOST / STOLEN CARD
• My card has been swallowed by an ATM
• How do I freeze my card?