CAN I CANCEL MY CARD PRE-ORDER?

Yes, you can cancel your order free of charge if it’s still in “pre-order” status. 

Go to the settings page of the card you ordered and click the cancel my card button.

Please note that you’ll receive the refund ONLY if your card is in “pre-order” status.

The action to cancel a card is irreversible.

If you downgrade your membership, the free card linked to the old membership that is in pre-book will be canceled. Akt.io will issue a refund of what you paid for the pre-book.