I want to modify my home address

In case you wish to modify the address you entered in your account, contact our Support Team and confirm your address as follows:

Street name + number + flat/house number
City
Post code

Country

In the same email we're also going to need a valid proof of address in order to be able to amend it.

We accept following documents as Proof of Address.

We kindly remind you that all documents must be dated within the last 3 months:

- Utility Bill e.g. telephone, mobile, gas, electricity, heating, oil, waste collection
- Correspondence from a Regulated Financial Institution, Insurance/Assurance Co., Bank, Building Society, Credit Union, Credit Card Company e.g Mortgage Statement, Credit Card Statement
- Correspondence from a Government Department / Body
- Headed paper from your college confirming you are a student of that college and confirming your home address. This letter must be dated and signed by the College Administration Office
- Employer’s letter/certificate for residence proof
- Bank Statement

Banks statements from REVOLUT, MONZO, N26, MONESE, Verse, N26, Monzo are not accepted.

Others, that are similar to the ones mentioned above, will most likely not be accepted.

Please note these documents that we cannot accept:

Receipts
Invoices
TV Licence
Buy now pay later bills
Direct debit setup letters
Welcome/renewal letters
Department of Social Protection letters
Bank statements REVOLUT, MONZO, N26, MONESE, Verse, N26, Monzo are not accepted.
Others, that are similar to the ones mentioned above, will most likely not be accepted.

Akt.io reserves the right to accept or reject an address modification request.