Successfully passing your KYC check upgrades your account to level 1 and gives you temporary access to the App.
You will be able to deposit, withdraw and trade in the Application once you pass the complete check which includes the residence section. It is an important regulatory requirement that allows us to ensure the security of our platform and keep it free of money laundering and other fraudulent activities.
Once you pass the residence verification you’ll have full access to all features in the Application! There’s no time limit: deposit, trade and use our banking functionalities freely.
How to get there? Starting from registration, your customer account will be functional for 60 days and you shall fill in the residence section and upload a valid proof of residence within this period of time. If you’re looking for the list of eligible documents for the residence verification, we invite you to visit this page.
Once 60 days have passed, the system will automatically block your account.
Your account is blocked?
Please, contact our Customer Service and send them your proof of address in an attachment to your email.