Although SEPA transfers are very fast (usually the same or the next day), please allow 2-5 business days (from Monday to Friday) for the funds to arrive in your account, especially if you’re transferring money to your app for the first time.
If you don’t see the funds in your app by that time, please contact us : How can I reach Akt.io customer support?
Common Issues : The most common reasons for your transfer being pending (i.e. not reaching your app within 2-5 business days), are:
the name of your bank account does not fully match your name on our record
you sent the funds from a joint account
your transfer was not a SEPA transfer or came from an unsupported institution (e.g. a crypto exchange)
your transfer was not made from a bank, but a payments processing company (e.g. Stripe, Wise, etc.)
When contacting our support, please be ready to provide us with supporting documents (e.g. a bank statement) showing your full name, the bank account you made the transfer from, and - ideally - the transaction itself.
Although SEPA transfers are free, your bank may charge you fees, specifically if you’re initiating your SEPA transfer from a non-EUR account. Please check with your bank, before proceeding.
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