Before we can open an account for you, we need to trust you. This is where something called 'Know Your Customer,' or KYC comes into play. As a financial institution, we need to verify that you are who you say you are before we can let you make transactions. It's a regulatory requirement that allows us to keep our platform a safe place, free of fraud, money laundering, etc. During the account opening process, you will receive an email with a link to our onboarding portal. To pass the KYC check, you'll need to provide us with: - Photos of your official government-issued national ID, passport or your driving license (front and back); - A clear selfie with no glare, hat, glasses or anything that might cover your face. Please note that we may need additional documentation to satisfy anti-money laundering regulations. In this case, we will reach out to you with further instructions. It is important to note that regulations change all the time, so we may reach out in the future to reverify your identity and ensure that all the information on file is kept up to date. We take cybersecurity extremely seriously. Our policies and procedures are designed to protect both your confidentiality and the security of your information – including your private personal information. We process and store your personal data using third-party servers located in secure data centers. All data exchanged between our ICO launchpad, mobile app, servers, and our third-party providers is 2048-bit SSL encrypted. Usually, it takes only a few minutes for us to validate your KYC. When the validation is complete, you will receive an email notification to confirm. If we reject your photo or your documents, we’ll send you a notification explaining why the verification process failed and give you the opportunity to resubmit your documents. Occasionally the onboarding process can take a few hours and we may reach out again for additional information.