If your payment have been rejected please it can be because of the following reasons :
Insufficient balance :
In case of refusal due to lack of funds on your Euro wallet, we kindly invite you to deposit funds by a bank transfer for example.
If a payment has been refused when your account balance should allow for payment, it is likely that your withdrawal or payment limits have been reached. In case of refusal for lack of availability on your limits, we kindly invite you to wait until your limits resetting.
Wrong PIN code used:
In case you have entered 3 wrong codes, your card will be blocked and it is not possible to unblock it.
You must :
Log in to your Akt.io app;
Click on "Features" then "Wealth Card" ;
Select "Card settings", "Cancel my card" and you are now able to order a new card.
Also, the merchant must be equipped with an Eftpos terminal (Electronic Payment Terminals) compatible with the NFC (Contactless) standard.
Please note: if your card has three false codes, it may be demagnetised, making payments impossible.
The payment authorisations requested by petrol stations and car rental companies also impact your limit.
Freezed card :
You have voluntarily or involuntarily chosen to use the "freeze/unfreeze my card" function of your app (a procedure designed to protect the customer by blocking all payments and withdrawals), you should unlock your card from the "Wealth Card" section : HOW DO I FREEZE MY CARD?
Contactless payment :
In the event of a refusal of a contactless payment and without receiving notification, we invite you to make a payment or withdrawal with entry of the confidential code, in order to reset your limits.
More details available here : Contactless
Online payment :
If payments are systematically refused, we invite you to check the bank details of your online payment (validity date, cryptogram, card numbers) and your 3D Secure access.
Finally, to find out the status of your transaction and whether or not a payment has been taken into account, we invite you to contact the merchant directly.
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