If you see that your bank transfer is displayed on your app in a pending status it means that we are processing your withdrawal.
Nothing to worry about, this is totally normal.
Please note that it can take up to 5 business days to process your withdrawal.
Common Issues : The most common reasons for your transfer being pending (i.e. not reaching your app within 2-5 business days), are:
the name of your bank account does not fully match your name on our record
you sent the funds to a joint account
- the bank transfer isn't a SEPA transfer or it is coming from a financial institute that is not supported (such as a crypto platform)
- your bank transfer isn't coming from a bank but from platforms such as Stripe, Wise, Paypal, etc.