My deposit is pending

If you see that your bank transfer is displayed on your app in a pending status it means that we are processing your deposit.
Nothing to worried about, this is totally normal.
Please note that it can take up to 5 business days to credit your Akt.io bank account.

Common Issues : The most common reasons for your transfer being pending (i.e. not reaching your app within 2-5 business days), are: 

• the name of your bank account does not fully match your name on our record

• you sent the funds from a joint account

• your transfer was not a SEPA transfer or came from an unsupported institution (e.g. a crypto exchange)

• your transfer was not made from a bank, but a payments processing company (e.g. Stripe, Wise, etc.)